Frequently Asked Questions

Author: JM   Date Posted:25 January 2018 

Frequently Asked Questions main image Frequently Asked Questions image



How much is Postage?


We use  standard Australia Post charges which are calculated at the Checkout.

You can also calculate the postage charge of each product on its page.

How do you send  the plants?

We use Australia Post to send our parcels. All our plants  are  wrapped in plastic bags and sphagnum moss to prevent soil dislodging in transit. They are then packed in  rolls of corrugated cardboard as if they were bottles of wine. Extra packing ensures the plants cannot move in the box during transit.

When do you send your parcels?

During our main packing seasons of April and September we dispatch every-day. .

You will be sent a dispatch notice on the day it is posted. This notice includes the Australia Post tracking which will enable you to see the progress of your parcel through the AusPost system.


 In off peak periods our dispatch days are Mondays and Fridays.

NSW , QLD and TAS order are sent on Fridays . Packages travel with Australia Post over the weekend ensuring they arrive earlier in the week.

SA and VIC orders are sent on Mondays and arrive at their destination in the same week.

Do you track your parcels?

Yes. All of our parcels are tracked. Your dispatch notice will include your parcels tracking number.

You can then use this number to see the progress of your parcel through the Auspost system.



What size are the plants you sell?


All of our plants are sold in 10cm pots. The size of the plant depends on many factors but we make sure all of them are viable young plants which can be planted directly into the garden.

Bulbs and tubers are sent out dormant.





Are my Credit Card details Safe?


Yes. We use NAB Transact and  Paypal, to process Credit Card details.

Frogmore Gardens is not in possession your  Credit Card details at any time.


What is your refund policy. ?




If you have had a problem with your order, contact us within 48 hours  so that we can resolve the situation.

You can see our full Refund Policy on our Refunds Page




Gardens and Nursery Opening Times



When are the gardens open?




Our gardens are open for a 7 week season in Autumn. They are open Tuesday through Sunday from the Victorian labour Day in March until Anzac Day

When is the nursey open?

The nursery is open ( 9 am until 4pm ) Tuesday through Sunday . We are closed for the Month of July.

Good Friday. - Closed

Christmas Trading

Closed  from December 24 through to January 2


Are dogs allowed in the gardens?



No, but  we are happy for them to be tethered at the entrance to the garden where they have shade and water.


Do children have to pay to look at the gardens?



Children under the age of twelve are free.


Are the gardens suitable for disabled persons?


No. There is a quite steep slope from the carpark into the gardens and steps throughout them.